Refund and Cancellation Policy

This policy explains cancellation, refunds, and rescheduling for sightseeing tours booked online for consumers in Ukraine.

1) Scope

This policy applies to sightseeing tours offered by talentgridrecruitmentality.com (LLC) through online booking and other distance communication channels.

2) Definitions

  • Booking date means the date you confirm your tour reservation.
  • Tour start time means the scheduled date and time shown in your confirmation.
  • Cancellation means your written request to stop the reservation.

3) Your cancellation rights (timelines and eligibility)

To cancel or request a change, contact us by email or phone (details in the footer). Eligibility and available options depend on how much time remains before the tour start time:

Time before tour start
Option
More than 72 hours
Full refund or rescheduling (same booking price)
24–72 hours
Refund of 50% of the booking price or rescheduling
Less than 24 hours
No refund; rescheduling may be offered depending on availability

If you cancel after the tour starts, no refund is provided.

4) Changes and rescheduling by the provider

If we need to change or cancel a tour (for example, due to force majeure or operational reasons), we will offer one of the following options where reasonably possible: (a) rescheduling to another date, or (b) a refund of the booking price.

5) Force majeure

We will not be responsible for failure to perform where caused by force majeure events beyond our reasonable control. Where affected, we will provide the options in Section 4.

6) Refund method and timing

Refunds are made to the original payment method when possible. The processing time depends on the payment provider and may take additional time after we confirm the refund.

7) Complaints and out-of-court resolution (consumer pathway)

If you have a complaint, please submit it in writing to our contacts below. We will review your complaint and respond in line with the applicable consumer-protection rules.

Out-of-court resolution: you may seek settlement mechanisms provided under Ukrainian consumer-protection rules, including the procedures mentioned in Law of Ukraine "On Consumer Rights Protection" № 3153-IX (10.06.2023), Article 40.

Complaint procedure references: Law of Ukraine "On Consumer Rights Protection" № 3153-IX (10.06.2023), Article 39.

8) Required legal information for distance consumer contracts

For online bookings offered to consumers in Ukraine, the information and identity/contact details are provided before or at contract conclusion. References:

  • Law of Ukraine "On Electronic Commerce" (03.09.2015 № 675-VIII) Article 7
  • Law of Ukraine "On Consumer Rights Protection" (10.06.1991 № 1023-XII) Article 13 (distance agreements information)
  • Law of Ukraine "On Consumer Rights Protection" (10.06.1991 № 1023-XII) Article 19 (if applicable to seller disclosure obligations under distance-sale rules)
  • Law of Ukraine "On Consumer Rights Protection" № 3153-IX (10.06.2023) provisions on consumer dispute handling/complaints and out-of-court resolution mechanisms

Personal data processing: We process personal data in accordance with Ukrainian law and inform you about such processing. Reference: Law of Ukraine "On Protection of Personal Data" №2297-VI.

Tourism consumer information: As a tourism service provider, we provide clear terms and comprehensive information enabling conscious choice. Reference: Law of Ukraine "On Tourism" № 324/95-ВР (15.09.1995).

Language: Consumer-facing information is provided in the state language as required, with optional English support. Reference: Law of Ukraine "On Ensuring the Functioning of the Ukrainian Language as the State Language".