Privacy Policy

1) What personal data we collect

We may collect personal data you provide directly, for example when you submit a contact/inquiry request:

• Contact details (such as name, email address, and/or phone number).
• Message content you send to us.
• Details related to your request (for example, preferences for tours/services, dates, and questions).

We may also process technical data (such as IP address, device and browser information, pages viewed, and approximate location derived from IP) to operate the site and ensure security.

2) How we use personal data

We use personal data to:

• Respond to inquiries and provide information you request.
• Provide tours/services and manage bookings and related communications (if applicable).
• Communicate about service updates, support, and dispute handling/complaints (if applicable).
• Protect our rights, users, and the website (security, fraud prevention).
• Comply with applicable legal obligations.

3) Legal grounds for processing (Ukraine)

We process personal data in accordance with the Law of Ukraine “On Protection of Personal Data” №2297-VI, including the lawful basis applicable to the specific purpose.

• Contractual or pre-contract measures: when processing is necessary to perform or prepare for services you request.
• Legitimate interests: to ensure security and operation of the website, where permitted by law.
• Legal obligations: where processing is required to comply with Ukrainian law.
• Consent: where required by law (for example, for certain types of processing).

4) Storage and retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, including to comply with legal requirements and resolve disputes, and then we delete or anonymize it.

5) Who we share personal data with

We may share personal data with:

• Service providers acting on our behalf (processors) for hosting, IT support, analytics/metrics, or communication services, under agreements that require confidentiality and appropriate protection.
• Authorities, courts, or other parties when required by law or to protect our rights.

We do not sell your personal data.

6) Cookies and analytics

We may use cookies and similar technologies to make the website function properly, analyze usage patterns, and improve user experience. Where required by law, we will provide notice and obtain consent. You can manage cookies through your browser settings.

7) Your rights

Under Ukrainian law (including the Law of Ukraine “On Protection of Personal Data” №2297-VI), you may have rights regarding your personal data, including access to your data, correction of inaccurate data, and request for deletion or limitation in cases provided by law. You also have the right to withdraw consent where processing is based on consent.

To exercise your rights, contact us using the details in the “Contact for data requests” section below.

8) Complaints and dispute resolution

If you have a complaint regarding how we handle personal data or services, please contact us. Where applicable, consumers in Ukraine may use complaint and out-of-court resolution mechanisms consistent with the Law of Ukraine “On Consumer Rights Protection” №3153-IX (10.06.2023), including complaint procedure and out-of-court dispute resolution mechanisms.

Contact for data requests

For personal data requests, complaints, or questions about this Privacy Policy, contact:

Registration (EDRPOU): 15240480. VAT: single tax payer; VAT optional.